Terms of Service

MUSIC INXITE PTE. LTD. ("Music Inxite," "we," "us," or "our"), a company registered in Singapore (UEN 201622344M) with its registered office at 180B Joo Chiat Place, Singapore 427894, provides music curation and a music platform for commercial venues.

These terms are a contract between us and the business that has an account on or uses the service ("you"). That business is either a venue operator (a "customer") or a music curator that programs music for customers (a "curator"). Where a sentence applies only to customers or only to curators, it says so.

The "service" means our music curation and programming, our web, desktop, and mobile apps, our API, share links, the Cloud Daemon software a curator may run on its own server, and our player software. A "player" is any device that plays the service in a zone: a player device we supply, or your own iPad, iPhone, or Mac running our app. A "zone" is an area of a venue with its own player and music schedule. Our DJ booking services are not covered by these terms.

"Your order" means the order, quote, or written agreement between you and us that both of us have signed or accepted. Terms in your purchase order or procurement system do not apply unless we sign them. If your order conflicts with these terms, your order applies. If you have a signed service agreement with us, that agreement governs, and these terms apply only to the extent your agreement refers to them.

If you get the service through one of our partners or through an independent curator, your agreement with them sets your fees and support, these terms govern your use of the service, and references in these terms to the venues and zones in or covered by your order mean those set up for you on the service.

By signing an order that refers to these terms, or by using the service after we have given you notice of them, you agree to these terms and confirm you are authorized to do so for your business.

We may add, change, or remove features. We will give at least 30 days' notice before removing a major feature; if its removal materially reduces the service, you may end the service, and we will refund any fees you prepaid for the period after the end date.

The service is for businesses, including individual curators working for themselves, and not for personal use.

Give us accurate account and billing details and keep them current.

Keep your logins, API keys, and device pairing codes confidential. You are responsible for everything done through your account or with your API keys, including by your staff, other users added to your account at your request, and any software or AI agent you give a key to. Give software its own API key with only the access it needs, never a person's password, and revoke keys you no longer use. Tell us at support@musicinxite.com as soon as you believe an account, key, or device has been compromised. We may suspend or revoke any API key that is misused or puts the service or other users at risk.

Your curator. If you are a customer, your music is programmed by a curator: us, or an independent curator working on the service. Your curator can manage your playlists and schedules, control and update the players in your zones, see your zones' playback and health data, manage your account and its users, and briefly listen to what a zone is playing. A curator may invite other curators to help serve a customer, with the access the curator chooses. If you are a curator, you are responsible for how you use these powers and for the content you supply to your customers.

Our software. The service, including our apps and player software, belongs to us or our licensors. You may use it for your business while you have the service, but not copy, modify, resell, sublicense, or reverse-engineer it, except to the extent the law permits despite this restriction, and except that a curator or partner may provide the service to its own clients as its order or a written agreement with us allows. Open-source components in our software are licensed under their own licenses, and nothing in these terms limits your rights under them.

Players we supply. On a player device we supply, you authorize us, including our staff and automated systems, to access it remotely with administrator rights to install, configure, update, monitor, diagnose, and repair our software and the operating-system and network settings it depends on, including by keeping a secure management connection to it and reading its system logs. Your curator can also start player updates through the service. We or your curator choose when to update, because an update briefly interrupts the music.

Your own Apple devices. If you use your own iPad, iPhone, or Mac as a player, you install and update our app from Apple's App Store or TestFlight and keep the device's operating system supported. Apple's standard license terms for apps also apply to the app you download; these terms are between you and us, not Apple, and Apple is not responsible for the app or its support.

Looking after players. Keep every player powered, online, and physically secure, and give it a reliable internet connection. A player needs to reach our service to keep playing: if it cannot reach us for 72 hours, it stops playing until it reconnects. Give us reasonable access to your venue to install, maintain, or replace a player we supply. Do not tamper with, move, modify, or open a player we supply, change its software or operating system, or give anyone else administrator access to it, without our consent. Players report technical information about themselves and their network connection, such as the Wi-Fi network name and signal strength, and a player can discover and control compatible audio equipment on your local network, such as Sonos speakers.

Player hardware. Player hardware we supply is yours on delivery, whether you buy it from us or we provide it free of charge; we do not retain ownership of it. Our software on it remains ours and is licensed to you under these terms for as long as you have the service. While you have the service, we will repair or replace a player we supplied if it fails, unless the failure is caused by physical impact, mishandling, misuse, tampering, or relocation.

Cloud Daemon. If you are a curator running our Cloud Daemon on your own server, you are responsible for keeping that server available and secure. You authorize us to connect to it remotely, with administrator rights, to install, upgrade, and repair the Cloud Daemon, using credentials you give us or a key we create for you to install. While it is down, existing zones keep playing for a limited time, but new zones and devices cannot be unlocked.

Music we provide. The music we or your curator program for your zones, and the playlists, schedules, and other curation that go with it, belong to us or to the curator who made them, and the recordings belong to their rights holders. While you have the service, and subject to the "Music licenses" paragraph below, you may play that music only through the service, on players in the venues and zones in your order, and you must stop using it when the service ends.

Content you upload. If you upload content, you keep ownership of it. You give us permission to store, process, transcode, and deliver it, to play it on the players, apps, and share links you direct, and to relay it for live monitoring, in order to provide the service. You confirm you have all rights needed to upload it and to have it delivered and played where you schedule it. We do not sell your content, license it to anyone except as you direct, or use it to train any AI or machine-learning model. Keep your own copies of content you upload; the service is not a backup.

Share links. A curator may use share links so that current or prospective clients can preview music. A share link must not be used to play music in a venue or to the public.

Music licenses. Where we hold a license for music we deliver to your venue, its cost is included in our fees and your order says what it covers. For example, in Singapore we hold a license from Music Rights (Singapore) Public Limited ("MRSS") to reproduce sound recordings for venues MRSS has approved, but not to play them in public. Unless your order says we provide it, any license needed to play music in public at your venue, for the recordings or the songs, is your responsibility, as is every license needed where we hold none.

Takedowns. If we receive a credible notice that content infringes someone's rights, we may remove it or disable access to it, and will tell whoever uploaded it.

Claims. If a claim is made against us because content you uploaded infringed someone's rights, because you broke section 5, or because you played music at a venue without a license that this section makes your responsibility, you will cover the losses and costs we reasonably incur, except to the extent the claim was caused by our breach of these terms, by our negligence, or by music we supplied infringing someone's rights for a reason other than the lack of such a license. If a claim is made against you that music we supply through the service infringes someone's rights, we will cover the losses and costs you reasonably incur, unless the claim arises from the lack of a license this section makes your responsibility. Whichever of us receives a claim covered by this paragraph will tell the other promptly and let them take part in its defense, and neither of us will settle it in a way that binds the other without the other's consent.

You must not:

• upload content you do not have the rights to;
• copy, record, extract, or redistribute music from the service, or make or keep any copy of it, except by playing it through the service on players in the venues and zones in your order;
• connect a player to any device that records or copies audio, or use a player we supply for anything other than playing the service;
• use the service in venues or zones not covered by your order;
• use a share link to play music in a venue or to the public;
• access the service by automated means other than an API key issued to your account, use the API other than as we document it, exceed its rate limits, or share, sell, or publish an API key;
• try to access another customer's or curator's account, zones, or data;
• interfere with the service or try to bypass its security;
• use the service to break any law.

If you have an order with us, fees and payment terms are in it. We bill by invoice. Fees exclude taxes, which we add where the law requires. You must pay each invoice in full, without any deduction; if the law requires you to withhold tax from a payment, you will increase the payment so that we receive the full amount invoiced. If a curator or partner serves you under its own arrangement, its fees are between you and that curator or partner.

If an invoice is unpaid 60 days after its due date, we may suspend the service after giving you written notice. If it is unpaid 90 days after its due date, we may end the service by written notice. While the service is suspended, the players and API keys on your account lose access, and music at your venue stops within 72 hours. Fees continue to accrue while the service is suspended for non-payment. We will restore the service promptly once you pay.

Our Privacy Policy explains what personal data we collect, including technical data from players, and why.

We use your data only to provide, secure, and support the service, to report the music played to music-rights organizations as our licenses require (for example, the venue and play reports we file with MRSS), and to meet our legal obligations. We do not sell or rent it, or use it for advertising or profiling.

Your curator may connect software tools, including AI assistants, to the service with an API key. Those tools can see your venue, zone, schedule, and playback information. Curators must keep API keys secret and use such tools only to provide the service.

Each of us will keep the other's confidential information confidential and use it only for the service. "Confidential information" means non-public information about the other's business, such as pricing, playlists, venue details, and play history, that a reasonable person would treat as confidential. Either of us may share it with our staff, contractors, and professional advisers who need it and are bound to keep it confidential. We may also share it with service providers who help us run the service and are bound to protect it, with the curators who program your venues, and with music-rights organizations as our licenses require. Either of us may also share it where the law requires, or once it becomes public through no fault of ours.

Each of us will comply with the data-protection laws that apply to it, which for us include Singapore's Personal Data Protection Act 2012. If a data-protection law that applies to you requires terms between us for personal data we process for you, or for its transfer to us, we will agree such terms with you on request. You are responsible for giving your staff, and anyone whose details you give us (for example, a manager you invite to complete a music profile), any notice and obtaining any consent the law requires for us to process their personal data for the service. If we become aware of a breach affecting personal data in your account, we will tell you without undue delay. Our Data Protection Officer can be reached at admin@musicinxite.com.

We aim to keep the service running and fix problems promptly. Any availability commitment in your order applies.

Our support channels, hours, and response targets are on our Support page. They are targets, not guarantees, unless your order says otherwise.

Either side may end the service on the notice in your order, or on 30 days' written notice if it states none.

We may suspend the service immediately if you break section 5, or if we reasonably believe your use creates a legal or security risk to us or other users. We may end the service by written notice if:

• you break section 5;
• you seriously breach these terms and do not fix the breach, where it can be fixed, within a reasonable time after we tell you;
• a risk that led us to suspend the service is not resolved within a reasonable time; or
• an invoice stays unpaid as described in section 6.

If we end the service other than because of your breach, we will refund any fees you prepaid for the period after the end date.

When the service ends. Your access stops, and players stop playing music from the service. You must still pay fees due up to the end date. Player hardware you own stays yours, and you may sell or dispose of it; before that, we may remotely remove our software, keys, and any music stored on it and close our remote access, and you must allow this and must not keep, copy, or try to decrypt music stored on it. We keep your data for the periods described in our Privacy Policy, except records we must keep for music-rights reporting, tax, or other legal purposes, and then delete or anonymize it. You can ask us for a copy of your account data and play history, in a common format such as CSV, while we still hold it.

We will provide the service with reasonable skill and care, but do not promise it will be uninterrupted or error-free. To the extent the law allows, we make no other promises beyond these terms and your order. Features we mark as beta or preview are provided as is, may change or be withdrawn, and are not covered by any availability commitment.

Our total liability to you arising out of or in connection with these terms, your order, or the service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited in total to the greater of (a) the fees paid or payable by you to us in the 12 months before the event that gave rise to the first claim, and (b) SGD 1,000.

Neither side is liable to the other for (a) indirect or consequential loss, or (b) loss of profit, revenue, business, or goodwill, whether direct or indirect.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited, or excludes any term implied by law that cannot lawfully be excluded. The cap and exclusions above do not apply to: fees you owe, including fees for the rest of any committed term you end early other than as these terms or your order allow; your breach of section 3 or section 5; either side's breach of confidentiality under section 7; or your obligations under the "Claims" paragraph of section 4.

Neither side is responsible for a failure caused by events outside its reasonable control, such as internet or power outages at your venue, failures of our hosting or network providers, or a rights holder withdrawing music or changing license terms, but fees for service actually provided must still be paid. If such an event stops the service for more than 30 days, either side may end the affected service by written notice, and we will refund any fees you prepaid for the period after the end date.

We may update these terms. For any change other than a purely editorial one, we will email your account's primary contact at least 30 days before it takes effect, saying when it takes effect. If you keep using the service after that date, the updated terms apply. If a change materially disadvantages you, you may end the service by written notice before it takes effect, and we will refund any fees you prepaid for the period after the end date. A change does not apply to a dispute that arose before it took effect, and does not change a signed order during its term. A change required by law or by a music-rights organization may take effect sooner if we explain why.

If there is a dispute, we will each try in good faith to resolve it by discussion for 30 days before starting court proceedings, but either of us may go to court at any time to recover unpaid fees or to seek urgent relief.

These terms are governed by Singapore law, and the Singapore courts decide any dispute.

These terms and your order are our whole agreement. If any part is unenforceable, the rest still applies. Neither side may transfer this agreement without the other's written consent, except to a successor to its business on notice. We may use subcontractors and service providers, including our curators, to provide the service, and we remain responsible for them. No one other than you and us has any right under Singapore's Contracts (Rights of Third Parties) Act to enforce these terms.

The following continue to apply after the service ends: in section 3, the paragraphs headed "Our software" and "Player hardware"; in section 4, the paragraphs headed "Music we provide" and "Claims"; section 5 as it applies to music stored on a player; sections 7, 10, and 12; and the paragraph of section 9 headed "When the service ends."

Legal notices, including notice to end the service, and questions about these terms, your account, or your data: admin@musicinxite.com, or by post to MUSIC INXITE PTE. LTD., 180B Joo Chiat Place, Singapore 427894.

Billing: finance@musicinxite.com.

Support, and reporting a compromised account, key, or device: support@musicinxite.com or our Support page.

Notices under these terms must be in writing and may be sent by email: to you, at the email address in your order or of your account's primary contact; to us, at admin@musicinxite.com. An emailed notice is received when it reaches the recipient's mail server, unless the sender receives a delivery failure.